Customer Service Officer (Retail / Shopping Mall) - #1163294

About The Role

We are looking for a customer-focused individual to join our team as a Customer Service Officer (Retail / Shopping Mall). In this role, you will be the key point of contact for shoppers and tenants, ensuring a seamless mall experience

What You Will Be Doing

• Manage the Customer Service / Information Counter as the first point of contact

• Attend to shoppers’ and tenants’ enquiries, requests, and feedback

• Assist in mall promotions, events, and campaigns

• Handle voucher sales and redemptions

• Support Loyalty Programme enquiries and redemptions

• Support the upkeep and presentation of the mall

• Maintain high service standards and perform administrative duties

We’re Looking For Someone Who’s

• Able to work on a 6-day rotating shift, including weekends and Public Holidays

• Minimum 1 years of experience in shopping mall or hotel concierge services

• Customer-oriented with strong communication and interpersonal skills

Why Knight Frank?

• Lots of opportunities for growth and career development.

• A supportive, collaborative team that values what you bring to the table.

• Continuous learning and development to help you advance.
  

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!