Urgent! Import/ Export Manager (Logistics/ Customer Service) JL18 - #1163123

Highlights:

• Permanent job opportunity

• 5.5 Days (Alternate Sat half day) , normal office working hour

• Great remuneration & benefits (with AWS and Variable Bonus)

• Great career progression

• Location: East

Responsibilities:

• Team Leadership: Lead, mentor, and support the Airfreight Import/ Export Customer Service team to ensure staff effectively manage the full end-to-end import process.

• Operational Management: Oversee day-to-day import/ Export activities encompassing shipment documentation, carrier coordination, customs compliance, billing, and job closure, while upholding service standards and established procedures.

• Process Optimisation: Proactively identify operational inefficiencies, drive process improvements, and support initiatives aimed at enhancing overall workflow productivity.

• Performance Management: Monitor team performance against SLAs and KPIs, deliver constructive feedback, and escalate issues to the Manager where necessary.

• Customer Escalation Handling: Manage complex import/ Export -related customer enquiries and act as the first point of escalation for service-related concerns requiring senior intervention.

• Cross-Functional Coordination: Work closely with Airfreight Operations, Customs, and relevant internal departments to facilitate the seamless execution of import/ Export shipments.

• Compliance & Governance: Support the development and enforcement of import/ export customer service policies, ensuring team adherence to internal procedures and applicable regulatory requirements.

Requirements:

• Supervisory experience in airfreight import/ export customer service and billing.

• Strong understanding of airfreight import/ export processes, documentation, and customs requirements.

• Good problem-solving and decision-making skills, with the ability to support operational improvements.

• Effective communication and interpersonal skills to manage team and customer interactions.

• Ability to motivate staff and ensure consistent service quality.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email ref••@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213