Customer Service (Live Chat) | 1 Year | Eunos | UP to $4000 - #1163030

Work Location: Eunos
Working Hours: 5-days' work week schedule (Mon to Fri, 9am to 6pm)

Job Purpose
You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. You will attend to phone enquiries/ live chats from the policyholders and financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job
• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD
• Perform additional or overtime duties during operational exigencies when required
• Assist with ad-hoc initiatives/projects when delegated by management

Requirements
• Diploma/degree holder qualifications with relevant experience will be preferred
• Comfortable talking to customers from all walks of life
• Comfortable chatting through typing via live chat system with financial representatives
• Good interpersonal and communication skills
• Possess a cheerful disposition
• A team player who works well in a dynamic environment

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R25159078 (Ng Ding Ren Aloysius)