Customer Service Assistant Supervisor (Call Centre & Beauty Operations) - #1162868

Job Benefits

• Attractive salary package

• Monthly allowances and performance incentives

• Transport allowance provided

• Career growth and leadership development opportunities

• Convenient Central Business District location

Job Responsibilities

• Support the supervision of daily call centre operations to ensure timely handling of customer enquiries and appointments

• Manage customer interactions through phone calls, WhatsApp, email, and online platforms while delivering excellent service experiences

• Coordinate appointment bookings, rescheduling requests, and customer records with a high level of accuracy

• Assist in resolving customer feedback and service-related issues while maintaining strong customer relationships

• Coach and support team members, monitor service standards, and contribute to achieving operational and business objectives

Job Requirements

• Minimum 2 years of experience in customer service, contact centre, customer relations, or team leadership roles

• Experience in beauty, wellness, aesthetics, healthcare, retail, or service-related industries will be advantageous

• Strong communication, interpersonal, and customer engagement skills

• Proficient in computer applications, CRM systems, or appointment scheduling platforms

• Able to manage multiple priorities independently while working effectively within a team environment

Please submit your updated resume in MS Word format via the "Apply Now" button.

We regret that only shortlisted candidates will be notified.
StaffKing Pte Ltd (20C0358) | Stanley Chin (R24124684)