Airfreight Import Customer Service Manager - #1162769

5.5 Days (9AM-5:30PM), Sat (9AM- 1PM)
Changi Alps (Transport provided at Tanah Merah & Tampines)

AWS + PB

Responsibilities:

• Guide and support the import customer service team to ensure shipments are handled smoothly from start to finish

• Oversee daily activities such as document checks, coordination with airlines, customs clearance, invoicing, and closing of jobs

• Spot areas where processes can be improved and drive changes to make workflows more efficient

• Keep track of team performance, provide coaching, and raise any concerns to management when needed

• Step in to manage complex customer issues and provide solutions when escalations arise

• Work closely with different departments to ensure timely and accurate handling of shipments

• Ensure all activities follow company guidelines and meet regulatory requirements

Requirements:

• Only Singaporean may apply

• Familiar with CargoWise system

• Strong understanding of airfreight import processes, documentation, and customs requirements

• Min. 4-6 years of experience in airfreight import customer service and billing

Rapid Recruitment Asia Pte Ltd | 16C8261
Lee Jia Xin | R1877275