Operations Associate [JRL] - #1162430

Responsibilities:

Station & Train Operations

• Operate and drive the test trains.

• Support daily station and train operations to ensure safe, efficient service and high-quality customer experience.

• Manage passenger flow, crowd control, station access, and ensure compliance with RTS regulations.

• Provide customer service, including journey guidance, fare and ticketing assistance, and support for passengers with special needs.

• Handle incidents, equipment irregularities, security matters, and emergencies in accordance with operational procedures.

• Operate passenger trains and perform Emergency Train Operator duties when required.

• Communicate effectively with OCC, station staff, and passengers via radio and onboard systems.

• Conduct security patrols, protect station revenue, and manage AFC-related documentation.

• Assist in training of trainees and maintain required certifications and competency assessments.

• Perform any other operational duties as assigned by supervisors.

Requirements:

• Fresh graduates are welcome to apply

• Minimum 5 credits GCE 'O' Levels

• Able to reach the height of 207cm with both hands

• Able to identify colours

• Willing to perform shift work, including weekends and Public Holidays

• Preferably with minimum 2 years' working experience in the service or retail industry

• Required to manually operate station and trainborne equipment

• Good interpersonal skills with a passion to work with people