Manager, Account Service (Conference/Activation) - #1162368

A Day in the Life:

• Act as the main point of contact for assigned client accounts, building strong and trusted relationships

• Oversee the planning, coordination, and execution of a diverse range of events and campaigns

• Understand client objectives and translate them into impactful conference, activation, and experiential solutions

• Develop and manage project timelines, budgets, scopes, and deliverables in alignment with client expectations

• Coordinate closely with internal teams to ensure smooth execution

• Manage multiple projects simultaneously while ensuring timely, within-budget, and high-quality delivery

• Monitor project risks and proactively implement solutions to ensure successful on-ground execution

• Provide regular updates, status reports, and post-event evaluations to clients and stakeholders

• Support new business efforts including pitch preparation and proposal development when required

• Drive continuous improvement in processes, client servicing, and overall account growth

• Mentor and support junior team members where applicable

What We Are Looking For:

• Diploma or Degree in Marketing, Communications, Events Management, Project Management, or related field

• Minimum 5 years of experience in account servicing, events, conferences, or experiential/activation marketing

• Strong experience in conference production, brand activations, or live event environments

• Proven track record in managing client relationships and delivering multiple complex projects successfully

• Strong commercial awareness with experience managing budgets and driving account growth

• Excellent communication, presentation, and interpersonal skills

• Highly organized with strong multitasking and time management abilities

• Passionate about delivery exceptional results and driving continuous improvement

• Team player with leadership capability and experience guiding junior staff