Customer Service Officer - Air Export - #1162293

YOUR ROLE

The incumbent will be part of a team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT ARE YOU GOING TO DO?

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

• Answer all incoming calls promptly and politely

• Respond to customer enquiries promptly

• Basic knowledge on cargo commodity as per IATA rules and regulations

• Handle all air shipment interface with multiple stakeholders (internal and external customer/vendors) on shipment requirements

• Booking of flights with procurement team

• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue

• Ensure all data are updated correctly in system

• Liaise with overseas agents on various requirements and rates

• Obtain rate approval from customer before shipment execution

• Provide flight details and feedback to customer on freight status timely

• To ensure AED compliance and job file closures within KPI

• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs

• Good understanding of customer's SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction

• Provide airfreight quotations upon application

• Monitor progress to achieve month end targets/ annual objectives and KPI

• Take charge of Supplier's invoice disputes

• Timely escalation of issues/ concerns that requires broader attention and resolution

• Resolve discrepancies through team effort by working with team mates on resolution

• Supporting others on shipment execution when necessary

• Take on all other ad-hoc tasks delegated by Supervisor/Manager

• QHSE

  • Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency

  • Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility

  • Ensure the compliance with applicable legal requirements

  
  

WHAT ARE WE LOOKING FOR?

Essential

• Minimum GCE ‘O’ levels

• Able to work over-time when required

• Good written and spoken English

• Possess excellent communication and interpersonal skills

• 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.

• Work Schedule: Wednesday - Sunday

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

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