Assistant MIS Manager - #1162205

Key Responsibilities

Business Analysis & Technical Coordination

• Lead requirement-gathering sessions with stakeholders to analyse and document business needs for system enhancements, new implementations, and automation initiatives.

• Translate business requirements into Functional Requirement Documents (FRD), use cases, and process flow documentation.

• Analyse existing workflows and identify opportunities for process improvements and automation.

• Conduct gap analyses between business requirements and existing system capabilities and recommend practical solutions.

• Collaborate with internal and external stakeholders to ensure business requirements are clearly understood and implemented.

Project Coordination & Solution Delivery

• Plan and coordinate User Acceptance Testing (UAT), including preparation of test scenarios and scripts.

• Facilitate system implementation and deployment activities.

• Prepare user manuals, training materials, and conduct end-user training sessions.

• Manage relationships with software vendors and ensure project deliverables meet agreed requirements and timelines.

• Support project planning, execution, and stakeholder communication throughout the project lifecycle.

MIS Operations & Data Management

• Monitor and support core business applications including ERP, POS, CRM, and Loan Management Systems.

• Design, develop, and maintain management reports and dashboards to support business decision-making.

• Ensure data accuracy, integrity, and consistency across business systems.

• Act as the escalation point for complex system and application-related issues.

• Support system governance, security controls, and business continuity initiatives.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related discipline.

• Minimum 2 years of experience in MIS, Business Analysis, Systems Analysis, or a related role.

• Strong understanding of Software Development Life Cycle (SDLC) methodologies, including Agile and Waterfall frameworks.

• Knowledge of systems architecture, APIs, integrations, databases, and enterprise applications.

• Proficiency in SQL for data validation, reporting, and analysis.

• Experience with project management and collaboration tools such as Jira, Microsoft Project, Azure Boards, Teams Planner, or similar platforms.

• Strong analytical, problem-solving, documentation, and stakeholder management skills.

• Ability to manage multiple projects and priorities simultaneously.

• Experience working with geographically dispersed or regional teams is advantageous.

• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.

Preferred Qualifications

• Certification in PMP, PRINCE2, Agile Scrum, or equivalent project management methodologies.

• Experience with cloud applications, workflow automation tools, and reporting dashboards.

• Knowledge of data governance, system security, and IT infrastructure concepts.

• Experience supporting security audits, DPTM preparation, or VAPT reviews.

• Background in financial services, retail, multi-branch operations, or similar industries will be advantageous.

• Ability to adapt quickly to different business models and operational environments.

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Adrian Chan| EA Personnel No: R2199063

Elitez Pte Ltd | EA License No: 16C8004