Senior/Customer Quality Assurance Engineer - #1162124

1. Customer Complaint Management:

• Handle customer complaints, feedback, and ensure prompt responses.

• Maintain positive and effective communication with customers to address and resolve issues.

• Analyze customer claims and lead problem-solving (8D) teams within the factory.

• Prepare and submit comprehensive 8D reports to customers.

2. Problem Solving and Reporting (internal and external issues):

• Drives structured problem solving and ensures quality of problem solving.

• Challenge weak root cause analysis and prevent quick fixes.

• Coordinate and/or conduct evaluation together with production, QC and other departments where necessary for any inspection or reliability tests.

• Follow up on corrective and preventive actions and verify effectiveness of the solution.

3. Customer Relations:

• Represent the company in all customer interactions and assume accountability for customer satisfaction.

• Conduct regular visits to customers to maintain strong relationships and establish effective feedback channels.

• Coordinate customer audit within the factory and follow-up actions.

4. Quality Monitoring and Feedback:

• Monitor the quality performance of customer products, including after-sales performance.

• Perform statistical analyses on quality issues and provide feedback for operational improvements.

5. Change Management:

• Coordinate with customers on drawings and specification changes, ensuring alignment and proper implementation.

6. Collaborative Problem Solving:

• Work with other company plants to resolve cross-functional quality issues when needed.

7. Quality Control Oversight:

• Monitor and control the quality control functions within production to maintain high standards.

8. Management System Implementation:

• Implement and sustain ISO 9001 and IATF 16949 Quality Management Systems within the company.

9. Environmental, Health, and Safety (EHS):

• Ensure compliance with ISO 14001 and ISO 45001 standards, including adherence to EHS policies, procedures, and guidelines.

10. Internal Auditing:

• Conduct internal audits based on ISO 9001,IATF 16949, ISO 14001, and ISO 45001 standards.

What we're looking for

Bachelor’s degree or higher in a relevant field.

Over 3 years of experience in handling China customer complaints, with proven success in resolving issues independently and effectively

Proficient in quality control methodologies and tools, including 8D process, Ishikawa (fishbone diagram), FMEA, SPC and Control Plan.