Customer Quality Engineer (Deg in Engrg, Sci, Quality Mgmt)/Entry Level weclome! - #1161998

Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long‑term quality improvements are implemented. The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

Customer Quality Interface

• Serve as the main point of contact for customer quality issues

• Communicate investigation status, root cause, and corrective actions clearly to customers

• Support customer meetings, reviews, and audits related to quality topics

Customer Complaint & Claim Handling

• Lead customer complaints, RTV, and quality claims

• Drive structured problem-solving activities

• Ensure timely containment, corrective, and preventive actions

Root Cause Analysis & Corrective Action

• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams

• Validate effectiveness of corrective actions

• Prevent recurrence through system or process improvement

Quality Monitoring & Reporting

• Monitor customer quality KPIs such as:

• Customer complaints

• Yield impact

• Defect trends

• Claim frequency

• Prepare regular quality reports and dashboards for customers and management

Cross-Functional Coordination

• Work closely with:

o Manufacturing

o Process Engineering

o QA / IPQA

o Supply Chain

• Drive alignment between customer expectations and internal execution

Audit & Compliance Support

• Support customer audits and quality system reviews

• Ensure compliance with customer-specific quality requirements and standards

• Follow up on audit findings and closure actions

Requirements:

• Degree in Engineering, Science, Quality Management or equivalent (Candidates with no experience but with
relevant qualifications are welcome to apply)

• 2 years' experience above in a QA role, Data Analyst or similar function is preferred

Skills

• Quality tool:8D, FMEA, SPC, RCA

• Data analysis and trend monitoring

• Understanding of yield and process variation

• Strong communication skills

Interested applicants, please click “Apply Now” or email your detailed resume (MS Word or PDF) to:
ivy••@tempserv.com.sg

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng/EA Personnel No: R1102590