PM Shift Customer Service Officer (Banking Contact Centre) (Jurong/Changi) - #1161973

About the role

Join a leading financial institution's customer contact centre and play a key role in delivering exceptional customer experiences. We are seeking customer-focused individuals with excellent communication skills to support customers with their banking enquiries and service requests.

Key responsibilities

• Deliver personalised and professional customer service over the telephone for banking products, accounts, and service enquiries

• Understand customers' needs and provide accurate information, solutions, and assistance

• Handle customer enquiries efficiently while maintaining service quality and compliance standards

• Identify and recommend relevant banking products and services during customer interactions

• Consistently achieve high levels of customer satisfaction through excellent service delivery

• Gather customer feedback and identify recurring issues or trends for service improvement initiatives

• Maintain accurate records of customer interactions and follow-up actions

• Adhere to operational procedures, service standards, and regulatory requirements

About you

• Minimum GCE 'N' Level, 'O' Level, NITEC, Diploma, or equivalent qualification

• Prior experience in customer service, contact centre, call centre, banking, retail, hospitality, or service-related industries is advantageous

• Excellent verbal communication and interpersonal skills

• Strong problem-solving abilities and customer-centric mindset

• Comfortable handling a high volume of customer calls in a fast-paced environment

• Ability to work rotating schedules, including weekends and PM shifts

• Basic computer literacy and ability to navigate multiple systems simultaneously

• Banking or financial services experience will be an added advantage

Benefits

• Attractive salary package

• Additional PM Shift Allowance of $1,000 per month (inclusive of transport allowance)

• Comprehensive 3-month training programme

• Opportunity for contract renewal and permanent conversion based on performance and business needs

• Career progression within the banking and financial services industry

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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