Head, Care Network Office (Psychologist) - #1161965

Responsibilities:

Mental Health Support & Early Intervention

• Identify, assess, and support employees experiencing stress, fatigue, emotional distress, or work-related challenges

• Provide individual and group-based support sessions on coping strategies, stress management, and emotional wellbeing (within non-clinical boundaries)

• Monitor cases, recommend appropriate interventions, and maintain confidential documentation

Preventive Wellbeing Programmes

• Design, implement, and review preventive mental health and wellbeing initiatives

• Develop and disseminate mental health education materials for employees

Advisory, Training & Capability Building

• Train supervisors and Care Support Officers (CASOs) to recognise early signs of mental distress and conduct supportive conversations

• Advise leaders on people management and staff welfare practices

• Coordinate with internal and external professionals to address workforce needs

Crisis Response & Post-Incident Support

• Provide psychological first-line support following critical incidents

• Conduct follow-up support and monitor recovery progress

• Escalate emergency cases and advise management, prioritising employee safety

Stakeholder Coordination & Reporting

• Liaise with external healthcare providers and community agencies for specialised referrals

• Collaborate with internal stakeholders across depots, HR, Safety, Training, and Operations

• Prepare monthly management reports with insights and recommendations for continuous improvement

Requirements:

• Degree in Psychology, Counselling, or related field

• Registered member of the Singapore Psychological Society

• Minimum 5 years of professional counselling or mental health-related experience

• Prior experience supporting frontline, shift-based, transport, uniformed or safety-critical workforce is highly advantageous

• Strong counselling and case management skills

• Ability to work under pressure and manage sensitive information confidentially

• Resilient, resourceful, and comfortable operating in a fast-paced operational environment

• Excellent interpersonal, facilitation, and communication skills

• Sound judgement in balancing employee wellbeing with operational requirements