Veterinary Clinic Manager/ Client Service Supervisor - #1161528

We, at Hope Veterinary Care, are a bunch of Fear Free passionate, close-knitted family who look out for one another while we dedicate to making pets feel better and owners confident in their care choices.

We are looking for a Clinic Manager who can lead with heart — someone passionate about animals, and have the experience of running an efficient clinic.

We have fun while doing the veterinary work and are a team of problem-solvers quick to find solutions. If you’re ready for a role that’s as heartwarming as it is fulfilling, join us! Experience is preferred. Singaporean/PR applicants only.

We perform advanced surgical treatments, oncology, orthopaedics, and wellness services. Our team of experienced professionals is committed to delivering the highest quality care and improving the lives of pets and their families.

We have all the usual equipment needed to provide the exceptional level of care our clients expect (including digital x-ray, in-house bloods machine, ultrasound, endoscopy, dentals etc). We see exclusively dogs and cats only. Come work in one of the few ISFM Cat Friendly clinic!

About the role

As the Clinic Manager at Hope Veterinary Care, you will play a vital role in providing exceptional client care to our lovely clientele.

Get to know the quirks & cuddles of our patients and clients, and provide treats and personalised follow-up after their visit. Share your knowledge with clients, making them feel like pet pros. Collaborate with a tight-knit veterinary professionals to provide Excellent Front-of-the-house reception to our clients and furry friends

What you'll be doing with our clients

• Perform reception duties, scheduling of appointments, registration, dispensing of medication, payment collection, and administrative duties relating to patient/client

• Educating clients on pet care, nutrition, and preventative health. On-the-job training will be provided.

• Handle escalations with empathy and professionalism, ensuring swift service recovery and follow-up.

• Coordinate monthly administrative matters, including the reconciliation of accounts payable and receivables.

• Perform other ad-hoc duties/projects as assigned to improve client experience

What you'll be doing with our team through operational Excellence:

• Oversee the full scope of clinic operations — patient scheduling, Doctor/consult room utilisation, service flow, and overall clinic efficiency.

• Implement and monitor SOPs, KPIs, and service standards to ensure smooth daily operations and consistent patient experience.

• Work in partnership with clinic staff members to ensure the delivery of quality patient care and services.

• Assist the Client Care Manager and Head Vet in the implementation of policies, procedures, and systems for all operational areas of the clinic

• Oversee and supervise the training and development of clinic staff members.

• Assist to conduct interviews, performance reviews, identify training needs and further the team's aspiration in their training request

What we're looking for

• Previous clinical supervisory / managerial experience ideal; Prior experience in a healthcare setting would be advantageous. It is not necessary to have related veterinary field

• Able to multi-task and work in a fast-paced environment

• Excellent communication and client service skills

• A structured, detail-oriented, and solution-driven mindset.

• Good understanding of clinic operations, manpower planning, and patient service management.

• A genuine passion for animal welfare and providing high-quality care

What we offer
At Hope Veterinary Care, we value our employees and strive to create a supportive and collaborative work environment. We offer a competitive salary, opportunities for professional development, and a range of employee benefits, including health and dental benefits, discounted pet care, and training in Fear Free and Cat Friendly practices.

If you’re nodding along and your heart’s doing a happy dance, we want to hear from you!

Check us out at our website and shoot us an email which of our Values you identify with. Tell us why you would be one of our pillars at Hope and come make a difference! Dust off your resume, add a sprinkle of personality to your cover letter with current and expected salary, and send them our way!

https://www.hopeveterinarycare.sg/

hop••••••@gmail.com