Senior Manager, HR Operations & Technology - #1161468

This role will be based in 1 Shipyard Road and/or 21 Tanjong Kling, within the premises of Nippon Sanso Singapore Ltd.

The Senior Manager, HR Operations & Technology is responsible for creating and leading HR policies, processes, and system improvements across Nippon Sanso Singapore. He/She set how to measure the success of HR systems and communicate policy updates to senior leaders. He/She also review data and recommend the best solutions to meet business needs.

Duties and Responsibilities

(1) Implement Strategic HR initiatives

• Formulate company-wide HR operational policies, procedures and systems initiatives

• Align technology initiatives to business strategies

• Drive digitalization and automation initiatives for HR programmes and processes

(2) Implement HR systems

• Set budget for HR systems and finalise the selection of HR systems that meets requirements and budget considerations

• Review implementation plans to ensure integration with other systems in Nippon Sanso

• Obtain senior business leaders’ buy-in and support for the adoption of HR systems

(3) Evaluate the effectiveness of HR policies, processes and systems

• Determine criteria and measures to evaluate the effectiveness of HR policies, processes and systems

• Lead communication of HR process changes and systems with stakeholders

• Liaise with various departments to understand data reporting and analysis requirements

• Set objectives for data analysis and perform data analytics on HR data to identify future risks and opportunities

• Prepare action plans to implement decisions for enhancing business and HR performance
  

(4) Relationship and communication

• Develop positive working relationships with people through strong inter-personal skills

• Establish credibility by gaining confidence of others through demonstration of business and technical knowledge

• Build trust being a trusted advisor through assisting key stakeholders in solving people related issues successfully

(5) Technology and operational excellence

• Review the range of HR services against their corresponding HR service delivery channels critically to identify opportunities for continuous improvement of service quality or costs reduction

• Implement and operate different aspects of HR operating model to deliver HR services as set in accordance with HR policies

• Adopt a service-oriented mindset and people centricity in dealing with workforce and business stakeholders

(6) Labour policies and legislation

• Issue employment contracts in accordance with all relevant statutory terms

• Research and apply prevailing labour policies, employment laws and regulations, including but not limited to tripartism, employment laws for foreign nationals, Fair Consideration Framework

• Communicate with employees on areas such as benefits and claims eligibility and administration, payroll deduction, retirement, re-employment and termination guidelines

(7) Manager Team Operations and Performance

• Manage team resources to ensure adequate staffing and capability levels

• Justify the resources required to support changes in resources, procedures, systems or technology within the department

• Provide coaching and advice to junior team members
  
  
  
  Qualifications and Skills

• Degree in Human Resources, Business Administration, Information Systems, or related field

• Advanced qualifications (e.g., MBA, HR certifications, HR analytics or digital transformation) preferred

• Strong knowledge of Singapore employment laws and regulatory frameworks

• 8–12+ years of progressive HR experience, with:

• Significant exposure to HR operations and shared services

• Proven track record in HR technology implementation and digital transformation

• Experience managing HRIS / HR systems (e.g., SAP SuccessFactors, Workday, Oracle, etc.)

• Experience in data analytics, HR metrics, and reporting

• Demonstrated ability to engage senior stakeholders (C-suite)

• Deep expertise in:

  • HR operations (policies, processes, service delivery models)

  • HR systems implementation & optimisation

  • HR analytics and workforce insights

  • Payroll, benefits, and employee lifecycle processes

• Strong understanding of Singapore labour legislation, including:

• Employment Act, CPF Act, IR Act, WICA, WSH Act

• Foreign manpower regulations (Work Passes, FCF, etc.)

• Knowledge of tripartite guidelines and compliance requirements