Customer Service Executive - #1161466

About the role

We are seeking a Customer Service Executive to join Dynacast (Singapore) Pte. Ltd. in the Boon Lay West Region. This is a full-time position and you will be directly engaging with our customers to provide exceptional support and service. As a Customer Service Executive, you will play a crucial role in maintaining customer satisfaction, resolving queries efficiently, and building long-term relationships with our clients. Your contribution will directly impact our reputation and customer retention, making this role essential to our business success.

Key responsibilities

• Respond to customer inquiries and process orders accurately in the system to ensure seamless order management

• Coordinate with production, planning, and logistics teams to achieve timely order fulfillment and delivery

• Monitor order status and proactively communicate with customers to resolve issues and complaints promptly

• Maintain accurate records and prepare reports on orders, forecasts, delivery performance, inventory, and customer feedback

• Support customer meetings and follow up on order, delivery, and service-related matters to strengthen customer relationships

What we're looking for

• Diploma or Degree in Business, Supply Chain Management, or equivalent

• Minimum 3 years of relevant experience in Customer Service, Sales Support, or Order Management

• Proficiency in Microsoft Office and basic ERP systems to manage order processing and reporting

• Strong interpersonal, communication, and negotiation skills to effectively manage customer interactions

• Organized, detail-oriented, and able to multitask to handle multiple customer orders and inquiries efficiently

• Fresh Graduates are welcome to apply.

About us

Dynacast (Singapore) Pte. Ltd. is a leading manufacturer specialising in high-quality die-cast and metal components for various industries. We are committed to delivering excellence in every aspect of our business, from product quality to customer service. Our company values innovation, reliability, and customer satisfaction, and we pride ourselves on maintaining long-term partnerships with our clients. With a dedicated team and state-of-the-art facilities, we continue to grow and expand our market presence in Singapore and beyond.

What we offer

We believe in supporting our employees' professional development and wellbeing. At Dynacast (Singapore) Pte. Ltd., we offer competitive remuneration packages, including performance-based incentives and commissions. We provide ongoing training and development opportunities to help you advance your career within our organisation. Our workplace culture emphasises teamwork, respect, and a supportive environment where your contributions are valued and recognised. We are committed to maintaining a safe, inclusive, and engaging workplace for all employees.

Apply now

If you are a customer-focused individual with strong communication skills and a passion for delivering excellent service, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an ideal fit for this role. We look forward to welcoming you to our team.