Admin & Customer Support Officer (Excel Reporting) @ Tengah / Up $3000 - #1161454

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Tengah Plantation Plaza

Working hours: 08.30am – 6.00pm (Monday to Friday)

(May be required to work beyond 6pm and during weekends when necessary, only during peak period)

Job Responsibilities

• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters

• Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system

• Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database

• Actively collaborate with various stakeholders and teams when handling issues

• Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions

• Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports

• Generate reports for various stakeholders

• Any other duties as assigned

Job Requirements

• Prior experience in customer service or a related role

• Strong communication and writing skills

• Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets.

• Adaptable and with the ability to work independently with minimal supervision

• Positive attitude with a proactive mindset and willingness to take initiative in process improvements

We regret to inform that only shortlisted candidates will be notified.

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