Customer Program Specialist - #1161143

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Specialist to join us in Singapore!

Job Summary:

The Customer Program Specialist is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Specialist is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

Essential Duties and Responsibilities:

General:

• Follow documented order management and commercial procedures

Communications:

• Occasional phone calls/emails with customer to provide order and commercial status

• Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates

• Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates

Order Management:

• Obtain missing order information from Customers

• Ensure on time shipments & reconcile with Customer weekly:

• OTD to site commit date >/= 98%

• OTD to Customer need date >/= 85%

• Escalate material/labor shortages to meet site commit dates

• May attend production meetings

• Own all order management deliverables to meet OTD to commit & need by date goals

• Resolve production scheduling & shipping blocks in the ERP or escalations

• Escalate material/capacity planning information internally to align site commit to customer need dates

• Ensure sales order Customer need date changes are managed to protect within the “frozen window”

• Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule

• Manage & publish a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2

Commercial:

• Obtain missing quote information (drawings, specs., other) from Customers

• Prepare quotes for review and approval and submits to customers

• Resolve invoicing problems with the Customer & UCT Finance

• Negotiate pricing changes as required by business process

• Escalate to Supervisor any Customer blocks to accepting pricing change

• May be asked to produce revenue forecast for a product line and/or site

Knowledge, Skills and Abilities:

• Must be organized and data/fact driven. Present business cases using data.

• Exceptional analytical skills

• Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals

• Attention to detail and exceptional organization and follow up skills.

• Good communication skills and ability to interact with internal and external customers.

• Strong influence-management, negotiation, leadership and assertiveness skills.

• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

• Bachelor’s Degree or equivalent in technical, business, or financial discipline

• Successful completion of a negotiation certification course desired

Experience Requirement:

• 3-5 years’ experience in a semiconductor or similar industry