Corporate IT support - #1161096

About the role

Provide on-site and remote tech support for employees on macOS and MacBook support, and Windows software and PC support. You will provide software support and troubleshooting on macOS and Windows OS, use basic hardware troubleshooting skills to quickly debug common problems with windows and Apple hardware and computers, and provide strong troubleshooting skills with common software such as Zoom, Slack, Google Chrome, and Google Workspace.

Key responsibilities

• Provide on-site and remote tech support for employees on macOS and MacBook support, and Windows software and PC support

• Provide software support and troubleshooting on macOS and Windows OS

• Use basic hardware troubleshooting skills to quickly debug common problems with windows and Apple hardware and computers

• Provide strong troubleshooting skills with common software, i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.

• Provide AV support for meeting rooms, event spaces and office technology

• Conduct new hire IT onboarding events every week

• Refresh off boarded laptops and ready for reissue

• Basic administration of one or more applications - Google Workspace, Slack, Okta and troubleshoot

• Write exceptional documentation and support knowledge guides - clear, concise and easy for all audiences to understand and act on

• Handle complex requests and triage and prioritise - escalating where absolutely necessary

About you

• Exceptional customer service and hospitality skills

• Strong communication skills - written and verbal

• Great documentation skills – you can document your work to a high standard

• Experience with supporting and troubleshooting common MDM applications – mac and windows

• Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom

• Strong Slack and chat support

• Strong knowledge of Google Workspace and Slack basics

• Strong technical troubleshooting skills - hardware and software

• Intermediate networking troubleshooting - you know the basics of networking and common issues with wifi

• Strong ability to multitask and work on multiple competing priorities