Field Service Engineer - #1160214

Job Summary & Responsibilities

• Responsible for installation, repair, and maintenance of Onto Innovation products, this includes Metrology and Inspection tools.

• Install new tools within the Southeast Asia region. Completing both Engineering and Applications tasks.

• Respond to down-tool situations and provide scheduled maintenance within the SEA region.

• Support any required aspect of field operations, including system hardware, software, PCs, networking, and related technologies.

• Submit required service documentation and provide technical feedback to the US factory.

• Act as the primary technical and administrative liaison with customers for assigned projects.

• Provide feedback to the Sales team, identifying potential leads and customer needs.

• Support continuous product improvement through service feedback and issue reporting.

• Providing Applications feedback in order to look at constant product improvement.

Qualifications

• 3 to 5 years of Field Service experience in the semiconductor industry preferred.

• Hands-on experience with equipment fault detection, including electrical, mechanical, and software troubleshooting.

• Experience in semiconductor applications preferred.

• Bachelor’s degree or diploma in Engineering or related fields.

• Ability to work independently while being effective within a team structure.

• Strong interpersonal skills with excellent customer communication.

• Ability to efficiently utilize all Microsoft Office products including PowerPoint, Word and Excel.

• Ability to travel regularly throughout Southeast Asia, approximately 60% of the time.