Outlet Manager (iTea) - #1160161

iTea is a well-known local bubble tea chain in Singapore, iTea focuses on offering good-quality drinks at neighbourhood-friendly prices. More than 50 outlets in Singapore and we are expanding to more outlets in Singapore.

Responsibilities:

• Manage 6 Outlets in an allocated area

• Conduct regular outlet visits

• Assist in any work station when required

• Utilize interpersonal and communication skills to lead, influence, and encourage employees

• Ensure proper planning of manpower schedule according to sales needs and labour target

• Ensure and maintain the productivity level of employees

• Maintain effective cost control in all areas in the outlets

• Ensure compliance of cash handling and management in the outlets

• Understand day-to-day operations well enough to perform duties in employees’ absence

• Inform Area Manager of any operational inconsistency

• Report employee accidents and potential safety hazards to Area Manager and ensure compliance of necessary documentations

• Ensure employees are educated on all products and services

• Enforce the compliance of standard operating procedures

• Plan and execute all sales promotions effectively and efficiently

• Respond proactively to prevent and resolve customer service situation

• Ensure that all employees understand the brand’s service culture

• Analyse business performance using data from Intelligence Business Engine (IBE) and recommend action plans for improvement when necessary

• Interview, recruit and hire qualified candidates

• Ensure new employees are trained properly; follow up on the training progress of all employees

• Coach, counsel and discipline employees

• Regular review of work performance with employees

• Produce daily, weekly and monthly business reports

• Ensure payroll information including

• reports, monthly timesheet and other personnel forms submitted are accurate and correct

• Provide information to supervisors, co-workers and subordinates by telephone, in written form, email, or in person, when necessary

• Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity

• Develop specific goals and plans to prioritize, organize and accomplish work

• To attend all meetings and training programs when required

• Compliance to any other related operational issues and projects as and when required

Requirements:

• Prior experience as a Shop/Outlet Manager in F&B is an advantage

• Strong customer service skills with a friendly and engaging personality

• Ability to work in a fast-paced environment.