Full Time Sales Salon - #1160164

HANA is looking for a Sales and Special Project Management Candidate to
Creative Lead to drive revenue and support with sales operations at HANA Hair Studios and for specific projects under KT Glow Ventures

Key responsibilities and Deliverables under Sales at HANA HAIR STUDIOS:

• Manage Customer Interactions of Online and Offline Clients

  • Respond to customer inquiries in Real Time via Phone, Email and Social Media and prioritise Sales Conversion with successful and confirmed bookings

  • Develop product and service knowledge to address concerns and resolve enquiries promptly

  • Offer personalised recommendations and upsell services in order to secure bookings

    • Increase basket size of services

    • Cross-sell with products in store

    • Encouraged repeated purchases via package deals

    • Converting and handling all customer enquiries on IG DM and all online sources to ensure Customer details collected and Booking is made

• Sales and Upselling Strategies: Identify and execute opportunities to spell or cross-sell services and products [eg. “Customers who do Bleach their hair usually top up a HANA Hair Filler Service”]

  • Offer Package deals and promotions to upsell, with a minimum spend

• Data Analysis and Qualitative/Quantitative Understanding

  • Use historical data analytics to personalise offers and increase conversion rates (i.e target consumers who have not visited in 3 months, and offer a special return fee)

• Communicate and Conduct Sales meetings with In-House stylists to discuss how onground execution can be optimised

• Collaborate with Marketing Team to create and lead promotional campaigns via Social Media Ads, EDM, Posters and Loyalty Programmes

• Work with Kayley on Business Development Projects under HANA Hair Studios and the develop of New Projects

Key Targets

1. Uplift in Customer Bookings: To target at least 10 Bookings Per Stylist/Per Day

2. Average Ticket Price: Increase Ticket price for Model slots by 150% from average rate of $120-$188

3. Upsell Rate: Achieve an Upsell Rate of 30%-50% of all services

4. Encourage Outbound and Inbound Sales

Additional Commissions [Specially for Adon-Sales]

• 8% of Sales Person’s Customer’s spend in store

• 10% if Sales Person’s Customer exceeds total sales value of 10K Per Month

• 5% of every Sales Person’s Product Sale

Key responsibilities and Deliverables under Sales at KT GLOW VENTURES

[Management of Kayley Tan Socials]: