Assistant Manager, Hospitality - #1160101

The Assistant Manager, Hospitality supports the Senior Manager in overseeing daily hospitality operations across dining, housekeeping and laundry. The role ensures residents receive a personalized, high-quality experience while maintaining service standards, cost efficiency and team performance.

In addition, the Assistant Manager collaborates closely with the Executive, Hospitality to manage reception services, visitor engagement, transportation arrangements, contributing to seamless hospitality operations and resident satisfaction.

Essential Functions

• Ability to manage day-to-day hospitality functions across dining, housekeeping and laundry with consistency.

• Demonstrates empathy, responsiveness and commitment to delivering a personalized resident experience.

• Build valued and trusted relationships with residents and their NOKs.

• Ensure that individuals and families are provided with up to date information regarding lifestyle options that are available.

• Gather, document and escalate resident and NOK feedback to improve service quality.

• Respond to the needs of residents, families and visitors by providing

assistance (e.g., engaging volunteers to spend time with residents and activities, arrange transport, special menu etc).

• Clear, professional interaction with residents, NOK, and team members.

• Ability to guide, coach, and motivate frontline staff to meet service expectations.

Inventory System (Non-Clinical Items)

• Timely update for the supply/consumables received / issued / transferred and neatly arranged in the store or assigned location(s).

• Ensure all non-clinical items in the store are appropriately arranged and labelled.

• Monitor and maintain required inventory level.

• Coordinate, monitor and replenish available (quantity on hand) supplies, materials in the store to meet operational needs.

Supervisory Responsibility

• Provide on-the-job guidance.

• Foster a resident-first mindset and encourage teamwork among staff.

• Act as the first point of escalation for staff-related concerns, resolving minor issues independently and referring complex matters to the Senior Manager.

• Any other ad-hoc duties assigned

Required Education and Experience

• Degree or Diploma in Hospitality, Hotel Management, or a related field.

• Food Safety certification preferred

• Customer Service, Food & Beverage, Housekeeping, Event Planning

• Microsoft Office

• Flexible in managing changing resident needs, operational challenges and weekend/shift work.

• Works effectively with the Senior Manager, nutritionists, care teams and other stakeholders.