Call Centre Officer - #1159940

Customer Service Officer (Call Centre Environment)

Location: Changi / Jurong East (Need to be open to both locations for 3 months training period)

Contract: 12 Months (renewable / convertible) - 3 months training

Working Days: 4 weekdays + 1 weekend

Working Hours:

Any 8 hours between 8am-8pm

eg. 8am-5pm/ 9am-6pm/ 10am-7pm/ 11am-8pm

Salary: Up to $3,500 + Allowance

Job Description:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers’ needs and provide appropriate solutions and attention.

• Identify cross-sell opportunities during customer interaction.

• Consistently deliver quality service to our customers to achieve total customer satisfaction.

• Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

• Call Centre experience is an advantage

• Great interpersonal & positive attitude

• Customer service experience

• Proficient in MS Office

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