Customer Service Executive – Airfreight (Cross Trade) - #1159924

• Remuneration Package: Up to $4,000 + AWS + Variable Bonus

• Working Hours: Mon–Fri (9am–6pm), Alternate Saturday (9am–1pm)

• Working Location: East – Company Transport Provided at Multiple Pick-Up Points

• Industry: Freight Forwarding & Logistics

About the Role

Join a dynamic global logistics environment where you will play a key role in managing cross-border shipments and purchase orders. This role offers exposure to international coordination, end-to-end shipment handling, and customer relationship management within the fast-paced freight forwarding industry.

Key Responsibilities

• Coordinate closely with overseas offices to ensure smooth shipment execution

• Manage cross trade shipments and Purchase Order (PO) processes from start to completion

• Respond promptly to customer enquiries and provide timely shipment updates

• Verify shipping documents (AWB/BL) and ensure compliance with regulations

• Monitor shipment profitability, validate rates, and ensure accurate billing

• Investigate service issues and propose corrective actions

• Track shipments, provide flight/vessel updates, and ensure on-time delivery

• Prepare reports and participate in customer meetings

• Ensure compliance with customer SOPs, operational procedures, and QHSE standards

Key Requirements

• Minimum 2 years of customer service experience in freight forwarding

• Knowledge of sea freight is required; air freight experience is an added advantage

• Familiar with shipping documents and Incoterms

• Strong communication and interpersonal skills

• Detail-oriented, proactive, and able to work independently

Why Join My Client?

• Competitive salary package with AWS & performance bonus

• Stable and growing freight forwarding industry exposure

• Company transport provided for convenience

• Opportunity to gain regional/global logistics experience

• Supportive team environment with career growth opportunities
  

Interested candidates can forward their CVs in MS Word format to con•••@triton-ai.com

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