Service Resource Manager - #1159851

Responsibilities:

• Heading the Service team and coordination of engineers in Asia & Pacific.

• Maintain good cooperation with colleagues in service departments across the organization.

• Management of Service engineers in Singapore and China, with assistance from service coordinator.

• Team player, collaborate with the resource team in the organization.

• Local Working Environment and Safety representative.

• Maintain good cooperation with colleagues in service departments across the organization.

• Ensure correct coordination of FSE's across the globe to ensure we utilize the people closest to their home country.

• Ensure our FSE's are having the right training before they are sent on assignments.

• Hiring qualified Service engineers for the FS team.

• Keep skills matrix up to date Bi-Weekly/Monthly .

• Ensure the pool of Service engineers are covering all types of competences according to the skills matrix and historical data from planner system.

• Ensure all >Service engineers adhere to the Safety & Health booklet.

• Appreciation interviews 2 times a year per employee.

• Ensure Service engineers fill out Risk Assessment on each job assignment.

• Participate in courses

• Arrange service day for SG service department, beginning of each year.

Requirements:

• Education & Qualification: Technical bachelor’s degree or experience from similar job position.

• Computer literacy with Microsoft Word and Excel knowledge

• Ability to work independently and part of a team

Experience:

• Min. 2-5 years of coordination or managing a service team.

Desired Skills:

• Computer literacy with Microsoft Word and Excel knowledge

• Ability to work independently and part of a team

• Acting responsible and trustworthy towards customers and colleagues and the company.