Process Assistant (L&D), Operations - #1133555

Drive operational excellence through people development.
We are seeking a passionate and experienced Process Assistant (L&D Trainer) to join our Operational Excellence team within Store Operations. As a Process Assistant in this role, you will be responsible for driving training excellence across SG Operations while supporting continuous improvement initiatives and transformation programs.
This is an exciting and dynamic role where you will not only develop associate capabilities but also contribute to operational excellence programs, process optimization, and change management initiatives that drive measurable business impact.

Key job responsibilities

• Conduct engaging training sessions for new hires and existing associates across all operational process paths

• Monitor training compliance across the region and maintain accurate training records

• Keep training materials current and aligned with operational standards and process changes

• Assess learner progress and provide constructive feedback to support skill development

• Coach associates on the operations floor to reinforce training concepts and observed work habits

• Support Operational Excellence team in identifying training needs for continuous improvement initiatives

• Contribute to process improvement projects and transformation programs

• Act as a change agent during operational transformations and process redesigns

• Conduct audits to ensure training quality, delivery, and effectiveness meet organizational standards

Note:
This position is a permanent full-time role, to support our L&D Operations Excellence team. It is also an hourly paid position which requires to work a minimum of 40 hours per week.

Basic qualifications

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience

• High school or equivalent

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Work 40 hours/week, and overtime as required

• Experience in facilitating, or experience with Learning & Development and course facilitation or an equivalent professional qualification

• Strong communication, presentation, and facilitation skills

Preferred qualifications

• Bachelor's degree or equivalent

• Experience in process improvement

• Knowledge of operational metrics, quality standards and performance management

• Experience in change management