Customer Service Officer - #1133427

Job Description

• Handle Incoming Calls & Email Enquiries

• Provide first level of technical support to Merchants

• Trouble shooting of Fault Calls

• Contacting of Merchants to arrange appointments for jobs

• Follow up of open jobs or fault calls

• Support operations in daily business whenever needed

• Data entry and maintain proper filing system

• Preparation of Customer Reports

• Any other ad-hoc duties assigned

Requirements

• Minimum GCE ‘O’ Level

• Fluent in English and Chinese, both verbally and written (assist to liaise with Mandarin speaking customers and merchants)

• Service oriented and able to work in fast-paced environment

• Meticulous and detail oriented

• Proficient in Microsoft Excel

• Self-initiated & Pro-active

• A team player who can handle difficult customers

• Good interpersonal skills, positive attitude with willingness to learn

• Candidate from Hougang/AMK/ Serangoon North/Sengkang/Punggol will be an added advantage

Interested candidates, please apply via “APPLY NOW” button.

We regret only shortlisted candidates will be notified.

Thank you for your application.