Service Support Executive - #1133330

Responsibilities:

• Serve as the main contact point for customer enquiries and complaints via phone or email, ensuring timely follow-up and resolution.

• To process quotations, ITQ/RFQ and supporting documents for submission.

• To prepare and process sales orders, service jobs and in the SAP and Field Service Management system.

• Maintain accurate service documentation, including reports and service records, and ensure all data is updated in the system.

• Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.

• To generate weekly / monthly reports to assist management team in reaching their department goals.

• To perform various ad hoc duties and provide administrative support as assigned.

Requirements:

• Candidate must possess at least a professional certificate, Diploma, Advanced/Higher/Graduate Diploma

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Strong coordination and communication skills.

• Organized, detail-oriented, and able to multitask effectively.

• Customer-focused with a proactive and problem-solving approach.

• SAP knowledge is an advantage

• Training will be provided

Please do include in your resumes:

• Reasons for leaving your last and current employment

• Last Drawn Salary and Expected Salary

• Availability

To apply, please send detailed C.V. to us by clicking on "Apply Now" button below or send to:

Gaia Science Pte Ltd

Blk 102E Pasir Panjang Road

#02-07 Singapore 118529

We regret only shortlisted candidates will be notified