Customer service & Admin Executive - #1133262

Job Scope

• Handle customer enquiries and calls via phone and email in a professional and timely manner.

• Respond to customer enquiries regarding products, pricing, availability, and delivery schedules, maintaining a high level of customer satisfaction.

• Prepare report customer complaints, returns, shortages, and damaged goods professionally and efficiently ensuring proper documentation and follow-up actions

• Prepare quotations to salesperson, and update product reserve reports.

• Accurately process daily customer orders and prepare packing lists and invoices.

• Coordinate closely with warehouse and logistics teams to ensure accurate and timely deliveries.

• Maintain and update price lists and contract pricing in the system accurately.

• Prepare and submit daily stock reserve reports and sales reports to Head Office.

• Ensure product availability and promptly alert management of low stock, nearly expiry items or urgent items.

• Support stock control activities and monitor product expiry dates in compliance with FEFO requirements.

• Analyse stock transfer status and arrange replenishment of buffer stocks from third-party suppliers to the main warehouse.

• Perform ad-hoc duties as assigned by the Manager.

• Carry out general office administrative tasks, including filing, data entry, and document management.

• Manage office supplies and coordinate with vendors when required.

• Provide administrative support to management and team members.

Skills & Competencies

• Strong verbal and written communication skills

• Good organizational and time-management abilities

• Customer-focused attitude with problem-solving skills

• Proficiency in MS Office (Word, Excel, Outlook) or similar tools

• Ability to multitask and work under minimal supervision

Qualifications

• High school diploma or equivalent (Bachelor’s degree is a plus)

• Previous experience in customer service or administrative roles preferred

• Basic computer literacy and data-handling skills

Personal Attributes

• Professional and multitasking

• Detail-oriented and reliable

• Team player with a positive attitude