IT, Event & Application Support Executive - #1133135

Job Description & Requirements

An IT, Event & Application Support Executive at The Singapore Buddhist Lodge, would manage IT support for all events such as Puja, Dharma talks & classes, ceremonies and festive celebrations, handle applications support, and provide IT assistance to users, potentially including after-hours or weekend support for events. This role combines IT technical skills with event coordination and customer service abilities.

Responsibilities

• IT Support for Events: Set up and provide technical support for events, including AV systems, live steaming, projectors, sound systems, and computer hardware, as well as troubleshooting issues that may arise.

• Application Support: Providing support for various business applications, including troubleshooting, problem resolution, and providing guidance to users.

• IT Support for Users: Assisting users with technical issues, installing and maintaining hardware and software, and providing training on application usage.

• Event Coordination: Coordinating event setup, managing registration, and ensuring a smooth event experience.

• Problem-solving: Quickly resolving issues that may arise during events or application usage.

• Communication: Communicating with users, IT teams, and external vendors to resolve issues and ensure smooth operation.

• Documentation: Maintaining accurate records of support requests, resolutions, and event details.

• Continuous Improvement: Identifying areas for improvement in IT support processes and event organization.

• Control and Managed IT Inventory.

• Perform all other duties assigned by the management

Entry Requirements

• Diploma or Degree in Information Technology or equivalent

• At least 3 years of related working experience

• Technical Skills: Strong understanding of IT hardware and software, networking, and operating systems.

• Problem-solving: Ability to quickly identify and resolve technical issues.

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Event Coordination: Experience in event planning, logistics, and on-site support.

• Customer Service: Ability to provide excellent customer service and build positive relationships with users.

• Flexibility: Willingness to work after-hours, on weekends and public holidays to support events.

• Able to commence work immediately is preferred

• Please note that only selected candidates will be notified