Chat Support Executive – Southeast ~ - #1132850

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

·         Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

·         Simultaneously handle multiple chats

·         Provide appropriate solutions and alternatives timely to meet the KPIs.

·         Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

·         Payment arrangement (dunning block, instalment plan, payment deferment etc.)

·         Other ad-hoc duties as assigned

Job Requirements

·         At least 1 years of relevant work experience in customer service and handling chat enquiries

·         Strong customer service skills

·         Excellent communication, written and interpersonal skills

·         Ability to multitask, organize and prioritize work

·         Ability to work independently while being a cohesive team member

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1194

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PERSOL Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui