Telephone Operator / Fault Reporting Officer (Tagore Lane) - #1132794

Responsibilities 

• Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location will be in Tagore Lane area. 

• To act and respond to faults / incidents / complains as per established SOP

• Generating Fault Reporting.

• Follow up on the cases to ensure timely resolution.

• Support in other roles as may be instructed by facility supervisor.

• Prompt answering of incoming calls and responding to the caller's emails.

• Providing  accurate and timely information to the team.

• Managing  the  complaints and feedback with  good closure .

• Any other duties as assigned by Manager.

Requirements

• At least three (3) ‘O’ level passes (including English), or Higher Nitec and above or Equivalent in Mechanical/ Electrical / Electronic Engineering or Admin / Account / Business Studies etc.

• At least two (2) years of relevant experience as technical support / fault reporting officer / admin / office assistant / dealing with customers in a front line / call centre experience.

• Be proficient in English and one other language, computer literate, adequate typing skills

• Able to handle and swiftly respond with proper etiquette to telephone calls, emails received

Work Week 

• Must be Willing to Perform rotating Shifts (8AM-8PM) / (8PM-8AM).

• Morning / Afternoon / Night rotate shift

• Candidate with prior facilities maintenance experience or fault reporting environment / telephone & customer service will be preferred.

Location based in Tagore Lane Office 

(Food and eateries are available nearby) 

Bus stop within 5-6 mins walk. 

* Attractive Medical Coverage and Incentives.

* Stable Job and Nice Job environment.