B2C Loan Officer @Central /S$2,500 - #1132507

Loan Officer

• Salary: $2,200 – $2,500 basic + monthly incentives + variable bonus

• Location: Central Area, Singapore

• Working Hours:

  • Monday to Friday: 11:00am – 7:00pm

  • Saturday: 11:00am – 6:00pm

  • Sunday & Public Holidays off

• Leads provided for cold calling

We are looking for a motivated Loan Officer to join our team. No prior experience is required as full training will be provided. In this role, you will assist customers with loan applications, provide professional financial guidance, and ensure smooth loan processing in compliance with company policies and regulations.

Key Responsibilities

1. Loan Application & Processing

• Assist customers with loan enquiries and clearly explain available loan products

• Perform customer onboarding, including KYC verification and eligibility checks

• Evaluate applicants’ financial profiles, creditworthiness, income documents, and repayment capacity

• Process and approve loans within authorized limits and company guidelines

• Prepare and issue loan contracts, ensuring customers understand the terms fully

2. Customer Service & Advisory

• Conduct cold calls to potential clients for personal loans (B2C leads provided)

• Provide accurate, ethical, and professional financial advice

• Maintain positive customer relationships and address enquiries courteously

• Educate customers on repayment schedules, fees, and legal obligations

3. Compliance & Documentation

• Ensure all transactions comply with government regulations and company SOPs

• Maintain accurate records of loan applications, contracts, receipts, and reports

• Conduct mandatory recordings for face-to-face or video loan operations (if applicable)

• Protect customer confidentiality and sensitive financial data

4. Repayment & Debt Management

• Track repayment schedules and follow up with customers on outstanding payments

• Send reminders, notices, and negotiate structured repayment plans when necessary

• Escalate overdue accounts according to company policies legally and ethically

5. Administrative Duties

• Handle office administrative tasks including filing, record updates, and reporting

• Maintain daily cash flow records, disbursement logs, and receipts

• Assist with audits and compliance inspections

Requirements

• Able to work retail hours and weekends