Business Analyst @ Kallang Sector / Up $5200 - #1132399

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

Requirements & Analysis

• Gather and analyze business requirements for enhancements, user onboarding and operational workflows.

• Understand complex business processes such as billing scenarios, utility meters visualisation and/or accounting flows.

• Generate report based on user requirements.

• Streamline new or improve existing process based on finance user requirements.

Product Development Support

• Participate in feature refinement discussions and support the product owners in planning development initiatives.

• Communicate ensure alignment on the requirements.

• Support sprint activities by preparing test scenarios, clarifying queries and validating delivery readiness.

• Perform and coordinate UAT

BAU Support

• Perform data preparation, validation and checks for operational cycles or onboarding processes.

• Execute data migration tasks during updates or new implementations.

• Respond to business queries and troubleshoot system issues. Troubleshoot issues, log defects, track resolution progress, and ensure timely closure.

Process Documentation

• Maintain comprehensive documentation including process flows, SOPs and system guides.

• Create training materials for internal teams, customers and stakeholders.

Testing & Deployment

• Facilitate and track resolution progress, and ensure timely closure.

• Coordinate User Acceptance Testing (UAT) and support deployment activities.

Stakeholder Management

• Act as a liaison between different internal teams, and business stakeholders.

• Conduct workshops and training sessions for new team members.

Continuous Improvement

• Identify opportunities for process automation and efficiency improvements.

• Contribute to roadmap planning and recommend enhancements based on user feedback and system performance.

Job Requirements

• 3–5 years in business analysis or similar roles.

• Proficient in Microsoft Excel for data preparation, manipulate formulas and perform data validation, cleansing, reconciliation and analysis.

• Experience with platforms such as billing systems, workflow systems, ERP, CRM, is a strong plus.

• Self-starter with the ability to manage multiple priorities.

• Comfortable in fast-paced environments with tight deadlines.

• Strong collaboration skills across business and technical teams.

We regret to inform that only shortlisted candidates will be notified.  

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