Live Chat Officer @ Kallang Sector / Up $2700 - #1132394

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

• Simultaneously handle multiple chats

• Provide appropriate solutions and alternatives timely to meet the KPIs.

• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

• Payment arrangement (dunning block, instalment plan, payment deferment etc.)

• Other ad-hoc duties as assigned

Job Requirements

• At least 1 years of relevant work experience in customer service and handling chat enquiries

• Strong customer service skills

• Excellent communication, written and interpersonal skills

• Ability to multitask, organize and prioritize work

• Ability to work independently while being a cohesive team member

We regret to inform that only shortlisted candidates will be notified.  

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