Application Support Analyst - #1132302

Job Summary

The Application Support Analyst is responsible for ensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing user assistance, and collaborating with technical teams to enhance application performance and reliability.

Key Responsibilities

Application Monitoring & Maintenance

• Monitor application performance and availability.

• Perform routine health checks, backups, and apply patches or upgrades.

• Ensure compliance with security and operational standards.

Incident Management & Troubleshooting

• Respond to and resolve application-related incidents promptly.

• Diagnose root causes and implement corrective actions.

• Escalate complex issues to development or infrastructure teams.

User Support & Training

• Provide first-line support for application queries and issues.

• Assist users with functionality and best practices.

• Develop and maintain user guides and training materials.

Collaboration & Coordination

• Work closely with developers to report bugs and suggest improvements.

• Participate in testing new releases and deployments.

• Coordinate with IT teams for integration and performance tuning.

• Collaborate closely with manufacturing, engineering, and automation teams to identify and resolve system and process issues.

Documentation & Reporting

• Maintain accurate records of incidents, changes, and resolutions.

• Prepare regular reports on application performance and support metrics.

• Document processes and ensuring knowledge base is up to date.

Others

• Support business continuity and disaster recovery activities to ensure production resilience.

• Ensure all application support activities comply with factory security, safety, and quality standards.

• Proactively identify opportunities for process improvement, automation, and system optimization to enhance production efficiency.

• Require on-call support during critical incidents.

Required Skills & Qualifications

Must Have

• Bachelor's degree in computer science, IT, or related field

• 3–5 years of relevant experience in application support

• Strong understanding of application architecture and databases

• Experience with troubleshooting tools and ticketing systems

• Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++)

• Database Skills including Oracle, Postgres, BigData Solutions

• Agentic AI Basic Core Skills

• Excellent problem-solving and communication skills

• Ability to communicate effectively in English (verbal and written)

• Willingness to work on-site and provide on-call support during critical incidents

• Knowledge of incident management and root cause analysis

Good to Have

• Experience with Rest API, Web backend, SQL and No-SQL databases

• Familiarity with DevOps tools and CI/CD pipelines

• Experience working with cross-functional teams (e.g., manufacturing, engineering)

• Ability to create user guides and training materials

• Experience in business continuity and disaster recovery planning

• Understanding of factory security, safety, and quality standards

Nice to Have

• Knowledge of ITIL processes (Incident, Problem, Change Management)

• Familiarity with cloud platforms (AWS, Azure)

• Experience with monitoring tools (e.g., Zabbix)

• Understanding of information security best practices and compliance standards

• Experience in automation and process improvement initiatives