CUSTOMER SERVICE OFFICER - #1132287

Job Descriptions:

• Report directly to Branch Manager

• Responsible to deliver and provide Quality Services.

• To make cold call and any new leads call provided by the company.

• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly.

• Re-confirm customer’s appointment a day before their treatment.

• After treatment (three days) to follow-up service call to customer.

• To ensure the cleanliness standards at reception area.

• Daily data entry for customers, staff and print report for compilation.

• Issuing of invoices and service rendering.

• Generation of daily reports.

• Provide administrative support.

• Any assignments given from time to time by the Company

Job Requirements:

• At least 2 years’ experience in beauty services

• Ability to work in a fast-paced environment with minimum supervision and multi-task

• Strong verbal and written communication skills

• Willing to work retail hours, weekends and public holidays

• 6 days off in a month