RMA Engineer - #1132241

Hikvision provides a broad range of physical security products, covering video security, access control, and alarm systems. We also provide integrated security solutions powered by AI technology to support end-users with new applications and possibilities for safety management and business intelligence. Over the past several years, we have deepened our knowledge and experience in meeting customer needs in various vertical markets with professional and intelligent solutions, including smart city, transportation, retail, logistics, energy, and education.

Job Description

·       Perform daily maintenance, troubleshooting, and fault analysis at the RMA center.

·       Take ownership of day-to-day RMA center operations, including equipment tracking, testing, and lifecycle management.

·       Diagnose hardware, firmware, and system-level issues on returned CCTV products, and determine appropriate repair or replacement actions.

·       Manage spare parts inventory, ensure proper usage control, and support year-end physical stocktake to ensure alignment with financial records.

·       Conduct functional and performance testing on repaired or replacement units prior to release.

·       Prepare and maintain after-sales technical documentation, including repair analysis reports, test results, and service procedures.

·       Provide technical support and recommendations to internal teams and customers regarding RMA cases and product issues.

·       Identify recurring faults and support continuous improvement initiatives by providing technical feedback to relevant teams.

Requirements

·       Diploma or bachelor’s degree in Electronics, IT, or related disciplines.

·       1–3 years’ experience in RMA, CCTV repair, or after-sales technical support.

·       Hands-on troubleshooting experience with CCTV products.

·       Ability to perform fault diagnosis and testing independently.

·       Proficient in soldering electronic components

·       Familiar with spare parts and inventory control.

·       Good documentation.

·       Fluent in English and Chinese to communicate with Chinese associate.