Assistant Aftersales Manager - #1132234

Company Overview

Volt Auto is Singapore’s exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview

As an Assistant Aftersales Manager, you will be responsible for supporting the Head of Aftersales in overseeing daily aftersales operations to ensure excellent customer satisfaction, efficient workshop performance, compliance with manufacturer standards, and achievement of financial targets.

Responsibilities:

Operations & Workshop Management

• Assist in managing daily workshop operations (service, repairs, diagnostics).

• Monitor job flow, productivity, and turnaround times.

• Ensure adherence to OEM processes, quality standards, and safety regulations.

• Support scheduling, capacity planning, and technician utilization.

Customer Experience

• Handle escalated customer complaints and ensure timely resolution.

• Monitor customer satisfaction scores (CSI/NPS) and implement improvements.

• Support service advisors in delivering transparent, professional service.

• Ensure warranty, goodwill, and repeat repair issues are properly addressed.

Team Leadership

• Support supervision of service advisors, technicians, and support staff.

• Assist with onboarding, coaching, and performance monitoring.

• Promote teamwork, discipline, and a customer-first culture.

• Step in for the Aftersales Manager when required.

Financial & Performance Control

• Assist in achieving aftersales revenue, labor sales, and gross profit targets.

• Monitor labor efficiency, productivity, and parts usage.

• Control costs, comebacks, and warranty claim accuracy.

• Support pricing strategies and upselling of value-added services.

Parts & Warranty Coordination

• Coordinate with Parts Department to ensure parts availability and control.

• Oversee proper warranty claim submissions and compliance.

• Reduce warranty rejections through correct diagnosis and documentation.

Reporting & Compliance

• Prepare and review daily/weekly performance reports.

• Ensure compliance with dealership policies and OEM audit requirements.

• Support internal and manufacturer audits.

  
  

Key Skills & Experience:

• 3 to 5 years of automotive aftersales experience

• Prior supervisory or assistant management experience

• Strong understanding of OEM dealership operations

• Excellent customer handling and problem-solving skills

• Leadership, communication, and organizational skills