Customer Service Executive - After Sales - East - #1131977

What We’re Looking For:

• Customer Service Executive who has strong automotive knowledge and relevant experience in the industry. The ideal candidate will be comfortable discussing vehicle-related inquiries and providing excellent support to our customers.

• 1 to 2 years of experience in customer service.

• Strong analytical and reporting skills.

• Able to communicate fluently in English and Chinese to liaise with English and Chinese speaking customers respectively.

• Team player with strong problem-solving skills.

• Applicant must able and willing to work on alternate Saturday.

• Working Hours: Mondays to Fridays 8:30am – 6pm, Alternate Saturdays 8:30am – 12:30pm

Key Responsibilities :

• Monitor key service metrics - customer loyalty , service performance and satisfaction.

• Make a real impact by improving service quality and customer experience.

• Analyze customer feedback (surveys, complaints, escalations) to identify areas for improvement.

• Work with aftersales teams to implement service quality improvements and customer delight initiatives.

• Prepare service quality reports and present actionable insights to management.

• Ensure compliance with service processes and recommend improvements where needed.

  If you’re ready to take the next step in your career, submit your application today!

· We look forward to reviewing your application!

· (We regret that only shortlisted candidates will be notified)

· EA Personnel No. R24125364