Customer Service Officer [NEL] - #1131581

Responsibilities:

• Train Operations
  - Drive passenger trains and perform emergency train operator duties. 
  - Monitor train performance and resolve defects per guidelines. 
   

• Passenger Assistance
  - Respond to inquiries about routes, fares, and transport connections. 
  - Help passengers with special needs board and alight safely. 
   

• Safety and Compliance
  - Monitor stations and equipment for irregularities and address issues. 
  - Ensure passengers follow transit regulations. 
  - Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently. 
   

• Communication
  - Coordinate with the control center and passengers using communication equipment. 
   

• Qualifications and Procedures
  - Maintain necessary certifications and adhere to operational procedures and manuals. 

Perform other duties as directed by his/ her superiors.

Requirements:

• Minimum 5 credits GCE 'O' Levels 

• Able to reach the height of 197cm with both hands

• Willing to perform shift work, including weekends and Public Holidays

• Preferably with minimum 2 years' working experience in the service or retail industry

• Required to manually operate station and trainborne equipment

• Possess a pleasant disposition and personality

• Good interpersonal skills with a passion to work with people

• Ability to identify colours

We regret that only shortlisted candidates will be notified.