Sea Logistics Key Account Manager - #1131504

People & Team Management

• Conduct regular conversations with all direct reports to ensure traction on performance and development goals.

• Hold daily and weekly stand-up meetings to identify and resolve business issues.

• Lead business and performance reviews (KPIs) with customers, along with implementation initiatives.

Customer Onboarding & Relationship Management

• Ensure best-in-class customer onboarding and relationship management.

• Directly manage Key Account(s) according to agreed targets, goals, and company guidelines.

• Conduct regular and structured customer review sessions, focusing on continuous improvement, innovation, and alignment with customer strategy.

Operational Excellence & Process Improvements

• Drive continuous improvement of processes and controls across operations & ensure compliance of key deliverables against committed service levels.

• Manage customer complaint handling and service recovery to uphold consistent delivery and fulfill customer promises.

• Anchor the usage and enhancement of CCL core systems and drive customer adoption of the digital ecosystem.

Data, Systems & Reporting

• Ensure complete and accurate customer contact data, service data, and updates in internal systems, including reporting for SME customers.

• Create and maintain performance dashboards for visibility, monitoring, and analysis.

• Create and update Standard Operating Procedures (SOPs), Work Instructions (WIs), and templates, ensuring they are stored in a shared environment and adhered to.

Commercial & Stakeholder Management

• Negotiate customer rates in alignment with Business Units (BUs), ensuring rate sheets are documented and maintained.

• Collaborate with internal stakeholders to support business requirements.

• Ensure account plans are developed and signed off by the respective stakeholders

Key Requirement:

• Seeking for a highly experienced Sales Manager or National Key Account Manager with a strong background in sales and operations, ideally within export-driven sectors

• This is a people management role requiring strong team leadership and stakeholder engagement.

• Demonstrates sharp business insight and a proactive, solution-driven approach.

• Well-versed in the Singapore customer landscape, with the ability to navigate local market dynamics.

• Deep understanding of operational processes to ensure effective customer communication and relationship management.

• Capable of segmenting and managing diverse business categories to drive targeted growth.

• Experienced in leading project implementations and customer onboarding initiatives with precision and efficiency.