System Integrator Product Manager | Azure | AWS & Google Cloud - #1131247

• Role: IT Product Manager

• Industry: Network Integrator | IT Solutions Provider

• Industry: Working Hours: 9am - 6pm (Mon - Fri)

• Location: Bedok, Singapore

• Basic Salary: $4,000 - $5,500 + Bonus

Managed Services & As-A-Service Portfolio

• The Product Manager (Managed Services & As-A-Service Portfolio) is responsible for the end-to-end design, packaging, commercialization, and lifecycle management of the company’s As-A-Service offerings. 

• Technical delivery is executed by the Digital Service Innovation (DSI) team. This role focuses on product strategy, service definition, pricing, and go-to-market enablement.

Requirements

1. Degree in Information Technology, Business, Engineering, or equivalent.

2. Certifications such as Azure Fundamentals, AWS Cloud Practitioner, Google Cloud Digital Leader, ITIL, or equivalent is advantageous.

3. 3–6 years of experience in product management, cloud services, managed services, or IT commercial roles.

4. Hands-on exposure to CSP subscription management and cloud platforms (Azure / AWS / GCP).

5. Experience with EUCMaaS, IFMaaS, NMaaS, network security (firewalls, SD-WAN, WiFi), M365, Azure workloads, and cloud migration.

6. Background in Systems Integrator (SI) or enterprise IT environments preferred.

Service Portfolio

• Microsoft, AWS, Google Cloud CSP Licensing

• Cloud Admin-as-a-Service (CloudOps Lite)

• Infrastructure Management-as-a-Service (IFMaaS)

• End User Computing Management-as-a-Service (EUCMaaS)

• Network Management-as-a-Service (Firewall, Wi-Fi, SD-WAN)

• M365, Azure, Exchange service packages

• On-prem to cloud transition services

• Hybrid infrastructure managed services

Key Responsibilities

Product Strategy & Portfolio Management

• Own and manage the full As-A-Service portfolio across Cloud, Network, End-User, and Hybrid Infrastructure.

• Define and maintain product roadmaps aligned with market demand and organizational strategy.

• Develop service value propositions for Government, Enterprise, and SME segments.

• Conduct market and competitor analysis to ensure relevance and competitiveness.

Service Packaging & Commercial Definition

• Define service scope, inclusions/exclusions, SLA tiers, response times, service credits, and support levels.

• Create pricing models, rate cards, costing frameworks, and margin structures for CSP, EUCMaaS, IFMaaS, NMaaS, and Clouds services.

• Standardize product documentation including service descriptions, brochures, proposal templates, and commercial decks.

• Govern product lifecycle management, version control, and service updates.

Go-To-Market & Sales Enablement

• Support Sales and Pre-Sales with product positioning, customer presentations, tenders, and commercial structuring.

• Deliver product enablement and training for internal Sales and Delivery teams.

• Support marketing activities related to service launches and campaigns.

Financial Ownership & Performance Tracking

• Build and maintain profitability models across the full portfolio.

• Forecast revenue and consumption for CSP subscriptions and managed services.

• Track product performance, utilisation, adoption, and churn; recommend enhancements or retirement.

Cross-Functional Delivery Alignment

• Work with Finance, Legal, and Compliance on costing models and contract structures.

• Collaborate with DSI Delivery and Technical SMEs to validate feasibility and operational readiness.

• Support onboarding and transition from commercialisation to service delivery.

Service Governance & Compliance

• Define service KPIs and support periodic service performance reviews.

• Ensure alignment with ISO, MAS TRM, IM8, PDPA, Microsoft compliance frameworks, and relevant standards.

• Incorporate operational feedback into service enhancements.

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Cheong Kar Chun Team Manager R1980386

The Supreme HR Advisory 14C7279