Customer Service Executive - #1131210

Job title: Customer Service Executive
Salary: SGD 3,000 - 4,000
Reference ID: 35972

Our client, a publicly listed company specializing in electronic components, is currently seeking a Customer Service Executive to join their team. The successful candidate will play a key role in managing delivery and shipping operations while providing critical support to the sales team.

You will be reporting to the Customer Service Manager..

【 Responsibilities 】
- Receive and process Sales Orders using the SAP system, providing acknowledgments with estimated delivery dates based on standard lead times
- Process Purchase Orders to vendors accurately and efficiently
- Coordinate with various internal and external parties to ensure timely production and shipping of goods
- Manage and monitor the order backlog, collaborating with the Sales team to address any delivery or production issues
- Prepare delivery and shipping documents, and liaise with warehouses (Singapore and Philippines), forwarders, and transporters to ensure smooth and timely deliveries to customers

【 What You Will Receive 】
- AWS: 1 month
- Fixed bonus: 1 month
- Annual Leave: 14 days, up to a maximum of 20 days (based on the Financial Year: April to March)
- Medical Leave: 14 days
- Insurance Coverage
- Transport Allowance
- Mobile Allowance

【 Requirements & Preferences 】

(Must)
- Minimum qualification of GCE ‘O’ Level or higher
- At least 5 years of customer service experience within a manufacturing environment, ideally involving electronic components or non-finished goods
- Fluent in both English and Mandarin (listening, speaking, and writing) to effectively communicate with Mandarin-speaking stakeholders
- Strong proficiency in Microsoft Office applications (especially Excel, as processes can be manual)
- Hands-on experience with SAP or similar ERP systems
- Immediate availability or able to start within a short notice period

(Advantageous)
- Experience working in a Japanese company

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We regret that only shortlisted candidates will be notified.

Registration No.: R1217125 (Yeo Ker Ling Caroline)
Recruitment Licence: 12C5051