Export Customer Service (Officer / Executive) - #1131120

Nippon Express serves as your logistics consultant, providing one-stop business solutions that connect people and companies beyond national and regional boundaries, through diverse logistics modes, integrating land, air and marine transport. We are seeking a self-motivated team player who is eager to grow and contribute to our dynamic team.

Responsibilities:

Customer Service Interaction

- Direct Contact with Customers with outstanding friendly and reliable service offered.

- Provide flight details to customers within the stipulated time upon receiving bookings.

- Check on the Export Documents Compliance when processing the export work order.

- Apply for export permits and process other export customs requirements accurately and on time.

- Monitor onboard status and promptly inform customers of any irregularities.

- Communicate effectively with all relevant departments, e.g., Operations, Warehouse, Traffic, and Planning teams.

- Always ensuring that the Airfreight rates apply are accurate, correctly applied, and updated.

- Stay alert and up to date on new requirements or changes from airlines or government authorities.

- Ensure that all monthly customer report is submitted on timely manner without fail.

- Liaising with internal and external stakeholders for shipment status and handling.

- Ensuring all shipments are duly accounted and arranged as per SOP.

- Working with Sales / other functional groups for special arrangements as needed.

Requirements

• Minimum Diploma qualification

• At least 5 years of relevant experience in the same industry or field

• Proficient in computer applications (e.g., Excel, Words, PowerPoint etc.)

• Good Communication and Problem-Solving Skills

• Attention to Detail

• Able to prioritize tasks and meet deadlines consistently

Other Info

Working Location:       40 Alps Avenue Singapore 498781

Working hours:             0900hrs-1830hrs (Mon-Fri) , 0900hrs-1300hrs (Sat)