Scam Prevention Officer - #1131092

Scam Prevention Officer 

Clementi 

Up to $4500

Job scope:

1. Serve as victim’s primary point of contact, address all queries and concerns of the victim from report lodge to case conclusion through phone engagement and structured service replies;

2. Call victim to establish 1st contact point within 3 hours of the report being lodged, gather and submit critical scam-enabler information via ASC/ASCom Decision Authority (DA) Office for swift disruption;

3. Provide preventive advice to minimise risk of future victimisation;

4. Assess if there is a need to refer victim for counselling, social support or to issue a Restriction Order;

5. Provide timely updates on case progress, asset recovery and case outcomes to victim;

6. Put up service replies i.e., first interim service reply, progress service reply, case conclusion service reply, within stipulated timelines required by SPF;

7. Provide administrative support such as putting up production order to request for CCTV footage retrieval for cases involving ATM cash mules, document mules, and victim-turned mule investigations; and

8. Any other administrative tasks directed by Head of Branch

Requirements:

1. Preference for candidates with relevant working experience in law enforcement agencies

2. Highly organised, able to work independently and handle voluminous caseloads

3. Possess good people skills and communication skills (both spoken and written) in English

4. Understand simple legal documents, for the purpose of attending to work assignments

5. Possess basic computer literacy skills, including Microsoft Office applications and being comfortable with learning and using computerized investigation management system