Senior/Sales Account Manager - #1130861

Role Summary

The Sales Account Manager serves as the primary interface for assigned customer accounts, managing daily sales operations, building strong relationships, and ensuring customer satisfaction. This role supports account growth and retention by collaborating closely with the Global Account Manager, internal teams, and customer contacts to deliver effective solutions, timely service, and commercial success.

Responsibilities:

• Manage assigned customer accounts by coordinating order fulfillment, overseeing sales operations, and addressing customer needs promptly

• Build and maintain strong relationships with key customer contacts at commercial and technical levels, ensuring high satisfaction and retention

• Support the Global Account Manager on strategic initiatives, data gathering, and account development activities

• Prepare and process quotations, RFQs, pricing requests, and sales proposals with accuracy and speed

• Track orders, manage delivery schedules, and coordinate internal communication to resolve issues efficiently

• Handle customer queries regarding products, order status, expedites, and post-sales support

• Address and resolve complaints or escalations, collaborating with internal departments for optimal solutions

• Gather customer feedback and market intelligence to inform account strategies and support sales targets

• Maintain accurate records of all account activities, including contacts, orders, proposals, and follow-ups

• Assist in sales forecasting, reporting, and periodic business reviews with customers and internal management

• Contribute to new business opportunities within assigned accounts

Qualifications & Experience:

• Bachelor’s Degree in Engineering, Business, or a related field preferred

• Minimum 3 years’ experience in sales/account management in the semiconductor, electronics, or industrial sector

• Experience managing customer accounts, processing orders, and supporting commercial negotiations is required

• Strong communication, organization, and problem-solving skills

• Proficiency in CRM platforms and MS Office Suite

Competencies:

• Customer-focused mindset and relationship-building skills

• Ability to work collaboratively with global stakeholders and multifunctional teams

• Results-oriented, proactive, and detail-driven

• Capable of managing multiple priorities and meeting deadlines in a fast-paced environment