Senior Executive, Preschool Management Division (CMS – AOM) - #1130842

Key Responsibilities:

• Incident/Feedback Investigations: Conduct/Support thorough investigations into serious incidents and feedback. Gather relevant information, interview involved parties and analyse evidence to determine the root causes and contributing factors of each case.

• Crisis Management: Provide guidance and support in crisis management situations. Implement crisis response plans and collaborate with relevant centre and HQ staff to facilitate effective resolution of incidents and parents’ feedback.

• Recovery Measures: Offer advice on immediate recovery measures and support development and/or implementation of longer term strategies to affected centres/staff, aiming for a return to normalcy and stability.

• Reporting: Ensure that all required reporting is carried out in a timely and accurate manner. Prepare and submit comprehensive reports on case management activities, trends and outcomes to senior management and relevant stakeholders.

• Risk Mitigation: Identify potential risk factors and learning points in each case, assessing whether these need to be escalated for further attention or shared for organisational learning. Contribute towards development of preventive and/or risk mitigation measures.

• Record Keeping: Oversee the maintenance of thorough and confidential records of all cases, including documentation of incident details, actions taken, resolutions achieved and follow-up procedures. Ensure that records are organised and up-to-date.

• Continuous Improvement: Regularly evaluate and improve case management processes. Collaborate with teams to develop and implement best practices, standard operating procedures and strategies to enhance case management effectiveness.

Job Holder Requirements:

• Qualification: Diploma / Bachelor's Degree in Early Childhood or background in regulation or quality assurance.

• Experience: At least 5 years of relevant working experience

• Other Knowledge & Skills and Attributes:

  • Possesses excellent communication and interpersonal skills

  • Knowledge of Early Childhood regulatory requirements and best practices in case management.

  • Effective problem solving skills to respond to complex situations

  • Resilient and able to work in varied settings and fast paced environment.

  • High ethical standards with ability to maintain confidentiality.

  • Work collaboratively with different levels of stakeholders

We regret to inform that only shortlisted candidates will be notified.

 Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).