Customer Service Representative (Chat & Web Support) @ Geylang Bahru ~ - #1130805

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

·         Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

·         Simultaneously handle multiple chats

·         Provide appropriate solutions and alternatives timely to meet the KPIs.

·         Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

·         Payment arrangement (dunning block, instalment plan, payment deferment etc.)

·         Other ad-hoc duties as assigned

Job Requirements

·         At least 1 years of relevant work experience in customer service and handling chat enquiries

·         Strong customer service skills

·         Excellent communication, written and interpersonal skills

·         Ability to multitask, organize and prioritize work

·         Ability to work independently while being a cohesive team member

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui